As human beings, we are bound to have dissatisfactions and complaints at the workplace.
Unfortunately, there is no stipulated SA law on grievance handling although there are guidelines.
This issue is easily dealt with if the appropriate procedure is followed.
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What is a formal grievance procedure?
According to the 1996 Constitution of the Republic of SouthAfrica, everyone has a right to fairness at work.
A well-established grievance procedure for an organization should be able to handle issues without escalation.
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In that case, it is important to have a dialogue and venture to get a resolution.
Consider mediation
Mediation is quite crucial in most companies grievances procedures.
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Mediation is an option that should be considered at every stage if the resolution reaches a standstill.
This means that any alternative steps that are taken toward a resolution have to be closed within that period.
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Keep in mind that the employer would be well within their rights to deny this request.
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What is the purpose of a grievance procedure?
The grievance procedure is a rather straightforward process that every company should follow.
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DISCLAIMER:This article is intended for general informational purposes only and does not address individual circumstances.
Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
Source: Briefly News
Jedidah TabaliaJedi is a journalist with over 5 years working experience in the media industry.
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She has a BSc.
She loves traveling and checking out new restaurants.
Her email address is jedidahtabalia@gmail.com
