Batho Pele principles are all about putting people first.
What is more, Batho Pele is rooted in the legislative frameworks.
It means “People First and was launched in 1997.
8 Batho Pele principles. Photo: briefly.co.zaSource: Original
This would not be an easy thing, of course.
8 Batho Pele principles
One may ask, why Bathopele?
Well, the Sesotho word means people first.
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This basically means that theBathopele principlesare all about helping to improve delivery to the people.
This requires the managers to focus on motivating staff, and ensuring they have the necessary tools to work.
They can do this by providing continuous support especially during times of stress and pressure.
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Public servants need to adhere to them.
Chances are that they are part of the Batho Pele principles poster details.
They include:
1.
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Consultation
This means to interact with, while you listen to and also learn from those you are serving.
Public servants must stay in touch with those they serve.
This stage is meaningless if no feedback gets to the management for necessary system changes.
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This way, the management can take the right steps for improvement of services to all.
Failure to keep this standard should translate to the department explaining to the customer and probably extend an apology.
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3.
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It is necessary to apply this as one of the Batho Pele principles in education.
A public servant that is considered successful is one whose ability to deliver expected results is unquestioned.
It is imperative for citizens making complaints to get positive responses after they have been shown some sympathy.
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The Act also accommodates appeals in case an explanation was not satisfactory enough.
The court or an independent tribunal may be involved at this stage.
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Access
Every citizen is entitled to equality.
Public servants play a special role to ensure that anyone needing special help gets it.
Those with visual disabilities should be helped too.
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This means that they should not become hindrances or obstacles.
It is only right therefore that they are courteous and offer a helping hand whenever needed.
This is one of the Batho Pele principles health guides that should be adhered to.
Furthermore, people in the health sector need to be more courteous.
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6.
Information
Citizens need full disclosure and must be given full info concerning the services they need.
It is necessary for the public servant to find out about the information in case they are unaware.
When people are informed then they can access better assistance and the queues will be shorter.
Transparency
Public Service and administration should be transparent.
It is the right of people to access these services.
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8.
Value for money
This Batho Pele principle insists on taking care of resources.
Public servants should safeguard the scarce resources offered by the government.
This way, they can always deliver services that are cost-effective and efficient.
This should happen without compromising service quality.
Batho Pele principles act as guidelines on how public servants should behave in their places of work.
These principles are meant to keep servants grounded and make service delivery convenient, easy and fast.
She has a Bachelor of Commerce & IT from the University of Nairobi and joined Briefly.co.za in November 2019.
The writer completed a Google News Initiate Course.
you’re free to email her at perisrodah254@gmail.com.
